The operations app for IT service providers who still triage tickets in Slack, email, and spreadsheets.
A client pings you on Slack: “my laptop won’t turn on.” Inistate logs the ticket, triages it, routes it to the right engineer, follows up, and closes it under SLA. Start with tickets. Add asset onboarding, change requests, and access requests when you’re ready.
Free forever for small teams. No credit card required.
From a Slack DM to a tracked, SLA-bound ticket
Your clients don’t file tickets — they DM your engineer on Slack, email your team alias, or call your phone. Inistate turns any of those into a real ticket with a clock, an owner, and an audit trail.
“My laptop won’t turn on. Demo in 2 hours.”
Slack, email, or WhatsApp.Why MSPs lose tickets (and SLA credibility) today
If you serve more than five clients, you’ve seen this happen this week.
Tickets arrive everywhere
Slack DM to one engineer. Email to support@. WhatsApp to the founder. Nothing is in one queue.
SLA clocks live in people’s heads
Was it acknowledged in time? Resolved in time? Nobody knows until the client asks for the report.
Engineers own tickets, not the queue
When one engineer is sick or on leave, their tickets vanish until a client complains.
No clean audit for the client
Quarterly reports become a screenshot dump from Slack, email, and a spreadsheet someone forgot to update.
What Inistate gives your service desk instead
One queue. One SLA clock. One audit trail per client. From the moment a request lands to the moment it’s resolved.
Capture from anywhere
Slack message, email, WhatsApp, web form, or your engineer typing one line on their phone. Same ticket.
Structured tickets from day one
Every ticket has a client, a priority, an asset, an owner, an SLA, and a state. Always.
SLA clocks that don’t forget
Open → Acknowledged → In progress → Resolved. Inistate flags any breach before the client does.
AI triage on the same form
Let AI categorise, set priority, and draft the first response — on the same ticket your engineers work on. With reasoning and confidence logged.
Per-client visibility, your control
Clients see only their tickets. You see the whole queue across every client, every engineer.
Quarterly reports as a query
Every state transition timestamped. Every actor recorded. Client reports become a dashboard, not a screenshot job.
“I have been using Inistate’s no-code workflow app builder to successfully manage and streamline our IT service requests. The platform’s flexibility has been highly valuable for our daily operations.”Ng Eng Hock — IT, Assistant Manager at Omni-Plus System Limited
Start with tickets. Add the next when you’re ready.
Tickets first — because that’s where the SLA lives. When your team is ready, the same engine runs your asset onboarding, change requests, access requests, and incidents on the same audit trail.
Build your first ticket queue
Free forever for small teams. Bring one client, one ticket type, and your phone. We’ll handle the setup.