Information Technology (IT)
Ticketing
IT ticketing for managing and resolving technical issues efficiently. It streamlines the process by allowing users to submit problem reports and track their progress. With clear communication and organized ticket queues, IT teams can provide timely support and ensure smooth operations for businesses and users alike.
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Modules
Ticketing
Information
Email
Telephone Number
Problem
Respond Date
Assigned To
Resolved
Monitor
Resolution
Schedule Date
Remark
Invoice Number
Invoice Date
Start Monitoring Date
End Monitoring Date
Attachment
Images
Reported By
Created Date
Duration
Due Date
Department
Completion Date
Reported Date
Priority
System Request
Hardware
Position
Activity
Assigned,
Process,
Invoice,
Complete,
Cancel,
KIV,
Reassign,
Schedule,
Next Schedule,
Cancel Invoice,
State
Open
Assigned
Onsite Scheduled
In Progress
Monitoring
Resolved
Closed
Canceled
KIV
Running Number
Information
Name
Last Number
Last Date
Engineer
Information
Engineer Name
Engineer Phone No
Email
Position
Address
Department
Joined Date
Person In Charge
Information
Person In Charge Name
Tel No
Address
Position
Email Address
Department
Agent
Information
Agent
Tel No
Address
Position
Email
Department
Staff
Information
Name
Position
Contact Number
Email
Picture
Department
Manager
Information
Name
Phone Number
Position
Department
Email
Admin
Information
Name
Phone Number
Department
Email
Position
Customer
Information
Company Name
Tel No
Location
Email
Person In Charge
Service Incident
Information
Reported By
Priority
Description
Files
Images
Person In Charge
Remarks
Verify
Department
SAP Access Right
SAP Layout
SAP Control
Web SQ
Share Folder
Additional Mailbox
Others
Purpose of Service Request
Requestor Signature
HOD
HOD Signature
Resolved On
Approved By
Approved By Signature
PIC Signature
Verified By
Verified By Signature
Confirmed By Signature
Resolved?
Survey Done
Service Type
Person In Charge 2
Rating
Activity
IT Verify,
Assign Person,
Done,
HOD Acknowledge,
Approve,
Rate,
Cancel,
Auto Close,
State
Open
WIP
Escalated
Resolved
Closed
Canceled
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