Information Technology (IT)
IT Ticketing
IT ticketing is a system that efficiently manages and resolves IT-related requests and issues. It involves submitting and tracking requests, assigning them to the right personnel, and providing updates to users until the issue is resolved.
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Modules
Tickets
Information
First Name
Last Name
Employee ID
Email
Symptom
Photo
Please thoroughly describe the issue
Resolved
Department
Assigned Tech
Notes
Date Resolved
Status
Assign Tech
Previous Tech
Schedule Date
Activity
Assign To,
Resolve,
State
Resolved
Assigned
Unassign
Technicians
Information
Name
IT Email
Assigned Tickets
Ticket ID
State
Description
Symptom
Assigned Tech
Department
Symptoms
Information
Name
Department
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